Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!.
** Important note
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just see or click on the Size Chart to find your best fit!
Since your product is custom printed just for you, we do not take returns good quality items. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery dat
** Damaged/Incorrect/Low-quality Products
We guarantee to issue you a refund or a free replacement in the following situations:
• the design was poorly printed;
• you received a different size from what you ordered;
• you received a different product from what you ordered;
• products missing or damaged.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item
** Order not delivered
If your item has not arrived within 30 days after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.).
• You will receive your refund within 5 business days. Please contact us if you notice it takes too long for the refund to reach you.
• You will receive your replacement order confirmation within 5 business days. After that, please kindly allow us at most 5 more days of fulfillment before we can send you a new tracking number.